Frequently Asked Questions
Ordering and Shipping
How do I place an order?
To place an order, simply add the desired items to your cart and proceed to checkout. You can checkout as a guest or create an account for faster checkout on future orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay.
How long will it take for my order to arrive?
Standard shipping within the continental US typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Returns and Exchanges
What is your return policy?
We accept returns or exchanges within 30 days of delivery for a full refund or exchange, as long as the items are unworn, unwashed, and have original tags attached. Return shipping costs are the responsibility of the customer.
How do I initiate a return or exchange?
To start a return or exchange, log into your account, view your order, and click the "Return Item" button next to the applicable item. Follow the prompts to print a prepaid return label.
Product Information
What sizes do your shoes come in?
Our shoes are available in standard UK men's and women's sizes. Size charts and fit guidance are provided on each product page
Are your shoes eco-friendly or made from sustainable materials?
Yes, many of our shoe styles utilize recycled or plant-based materials. Look for the "Eco-Friendly" tag on applicable product pages for more details.