At KAYLOW, we strive to provide you with high-quality shoes and a satisfactory shopping experience. If you're not completely satisfied with your purchase, we offer a returns and exchange policy to accommodate your needs.

Return Policy

1. Return Period: You have 14 days from the date of purchase to return or exchange your shoes.
2. Return Condition: Shoes must be in new, unworn condition, with all tags and packaging intact.
3. Return Method: To initiate a return, please contact our customer support team within the 14-days period. They will provide you with instructions and address for returning the shoes.
4. Return Shipping Costs: We will not cover the return shipping costs for your first return. Any additional returns may incur shipping fees.

Exchange Policy

1. Exchange Period: You have 14 days from the date of purchase to exchange your shoes for a different pair within the same price range.
2. Exchange Condition: Shoes must be in new, unworn condition, with all tags and packaging intact.
3. Exchange Method: To request an exchange, please contact our customer support team within the 14-days period. They will provide you with instructions and address for exchanging the shoes.
4. Exchange Shipping Costs: We will not cover the shipping costs for your return. Additional returns may incur shipping fees.

Please note that for special promotions, such as Buy One Get One, the return and exchange policy may vary. Please refer to the terms and conditions of the promotion for specific return and exchange guidelines. By purchasing from KAYLOW, you agree to our returns and exchanges policy. If you have any questions or concerns, please contact our customer support team. sales@kaylow.co.uk